Help Center

Frequently Asked
Questions

Everything you need to know about playing on 7sbet — from creating your account and making deposits to understanding bonuses and staying safe. Can't find your answer? Our support team is available 24/7.

New to 7sbet?

Start with our registration and account setup questions below. Getting started takes less than five minutes.

Deposits & Withdrawals

Questions about GCash, PayMaya, bank transfers, processing times, and minimum amounts — all answered here.

Responsible Gaming

Learn about self-exclusion, deposit limits, and how 7sbet supports players who need a break. 21+ only.

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Creating a 7sbet account is straightforward. Head to the registration page, enter your full name, date of birth, email address, and Philippine mobile number. You'll receive a one-time PIN (OTP) to verify your number. Once verified, set a strong password and you're in. Remember — you must be at least 21 years old and a resident of the Philippines to register. Underage registration is strictly prohibited under Philippine gaming regulations.

The minimum age to register and play on 7sbet is 21 years old, in line with Philippine law and PAGCOR regulations governing casino-style gaming. This is strictly enforced through our KYC (Know Your Customer) verification process. Any account found to belong to a player under 21 will be immediately closed and all funds returned.

KYC verification is required before your first withdrawal. 7sbet accepts the following Philippine government-issued IDs:
  • PhilSys National ID
  • Philippine Passport
  • SSS / UMID Card
  • Driver's Licence (LTO)
  • Voter's ID
  • PRC Professional ID
You may also be asked to submit a selfie holding your ID for additional verification. All documents are handled securely in accordance with our Privacy Policy.

No. Each player is permitted only one account on 7sbet. Duplicate accounts are a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've lost access to your account, contact our support team via live chat — do not create a new one.

On the login page, click "Forgot Password" and enter your registered email address or mobile number. You'll receive a reset link or OTP. Follow the instructions to set a new password. For security, choose a password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. Never share your password with anyone — 7sbet staff will never ask for it.

Some details like your email address and mobile number can be updated directly in your account settings. Changes to your registered name or date of birth require identity re-verification and must be requested through our support team. This is to protect your account from unauthorised changes.

7sbet supports the following deposit methods for Filipino players:
  • GCash — instant, widely used across the Philippines
  • PayMaya / Maya — instant e-wallet deposits
  • Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts
Please note: credit card deposits and cryptocurrency are not accepted on 7sbet.

The minimum deposit on 7sbet is ₱100 for GCash and PayMaya. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit set by 7sbet, though your chosen payment provider may have their own daily limits.

GCash and PayMaya deposits are credited to your 7sbet account instantly in most cases. Bank transfers typically take 15 minutes to 2 hours during banking hours, though some transfers may take up to one business day. If your deposit hasn't appeared after 2 hours, contact our 24/7 live chat support with your transaction reference number.

7sbet does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees. We recommend checking with your provider before making a transfer. Any fees charged by third-party providers are outside 7sbet's control.

Log in to your 7sbet account, go to the Cashier section, and select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete before requesting your first withdrawal — unverified accounts cannot process withdrawals.

Processing times vary by method:
  • GCash / PayMaya: typically 1–3 hours after approval
  • Bank Transfer: 1–3 business days depending on your bank
Withdrawals are reviewed by our finance team before processing. Most requests submitted before 5:00 PM PHT on business days are processed the same day.

The minimum withdrawal amount on 7sbet is ₱200. This applies to all withdrawal methods. There is no maximum withdrawal limit per transaction, though very large withdrawals may require additional verification for security purposes.

Common reasons for a declined withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and your payment account name, or a pending security review. Check your email for a notification from 7sbet explaining the reason. If you're unsure, contact our support team via live chat for clarification.

7sbet regularly offers welcome bonuses for new players, reload bonuses for existing members, and special promotions tied to events like PBA playoffs, NBA Finals, and major boxing bouts. Visit the Offers / Promotions page for the latest available bonuses and their terms.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 10x wagering requirement means you need to place ₱5,000 in total bets before the bonus converts to withdrawable cash. Full details are listed on each promotion's individual terms page.

Most bonuses on 7sbet are credited automatically when you meet the qualifying conditions (e.g., making a minimum deposit). Some promotions require you to enter a promo code during deposit. Check the specific promotion's instructions on the Offers / Promotions page. If a bonus hasn't appeared in your account within 30 minutes of qualifying, contact support.

7sbet offers a wide range of games including online slots, bingo (including the popular Go Goal Bingo), live casino games (baccarat, roulette, blackjack, poker), and sports betting covering PBA, NBA, UFC, boxing, and more. Browse the full game library from the main navigation menu.

Yes. All games on 7sbet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are independently audited for fairness. Live casino games are streamed in real time from professional studios with real dealers, providing full transparency.

Absolutely. 7sbet is fully optimised for mobile browsers on both Android and iOS devices. You can access the full game library, make deposits and withdrawals, and manage your account directly from your smartphone or tablet — no app download required, though a dedicated app may be available. Check the homepage for the latest app information.

Log in to your account, go to Settings, and select Responsible Gaming. From there, choose Deposit Limits and set your preferred daily, weekly, or monthly cap. Reductions take effect immediately. Increases require a 24-hour waiting period — this is intentional, to prevent impulsive decisions during a gaming session.

In your account's Responsible Gaming settings, select Self-Exclusion and choose your exclusion period (from 1 month up to permanent). Once confirmed, your account will be suspended within 24 hours and you will not be able to log in, deposit, or play during the exclusion period. This cannot be reversed mid-period. For more information, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please take action now. You can activate a cooling-off period or self-exclusion directly from your account settings. You can also contact our 24/7 support team via live chat — they are trained to assist with responsible gaming concerns without judgment. Remember: Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for a full list of tools and resources.

Absolutely not. 7sbet strictly enforces the 21+ age requirement mandated by Philippine gaming regulations. All accounts undergo identity verification, and any account found to belong to a player under 21 is immediately closed. If you share a device with younger family members, always log out after each session and never share your login credentials.

7sbet uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never sold to third parties. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Change your password immediately via the Forgot Password option on the login page, then contact our 24/7 live chat support to report the incident. Our security team will review your account activity and take appropriate action. We recommend enabling two-factor authentication (2FA) in your account settings for added protection.

Never. 7sbet staff will never ask for your password, PIN, or OTP via any channel — not live chat, email, or phone. If anyone claiming to be from 7sbet asks for this information, it is a scam. Report it to our support team immediately and do not share any credentials.

What Makes 7sbet Different

Fast Payouts

GCash and PayMaya withdrawals processed within hours — not days. 7sbet is built for Filipino players who want their winnings quickly and reliably.

Secure & Regulated

Your funds and personal data are protected by SSL encryption and strict security protocols. 7sbet operates in alignment with Philippine gaming regulations.

24/7 Support

Real people, real help — any time of day or night. Our support team is based in the Philippines and understands the needs of local players.

Mobile-First Experience

Whether you're in Manila, Cebu, Davao, or Quezon City, 7sbet works smoothly on any smartphone. No lag, no fuss — just great gaming on the go.

Regular Promotions

From welcome bonuses to reload offers and event-based promos tied to PBA, NBA, and boxing — there's always something extra for active 7sbet players.

Responsible Gaming Tools

Deposit limits, session reminders, cooling-off periods, and self-exclusion — all built in. 7sbet takes player wellbeing seriously. 21+ only. Gambling is addictive. Know when to stop.

Still Have Questions? We're Here.

Can't find what you're looking for in our FAQ? Our 24/7 support team is always ready to help. Or, if you're ready to get started, head to the 7sbet casino and explore everything we have to offer.

21+ Only Gambling is addictive. Know when to stop.